The first burn is important to create a full melt pool which may take about 2-4 hours to achieve. This will ensure an even pool at each burn. Having an even pool
minimize tunneling.

Our brand’s artistry of candle making lies in a meticulous formula that harmonizes all the elements that make up a candle. A candle that burns too quickly signals a discord among these elements fighting for space, whereas a slow-burning candle showcases a harmonious interplay, where all parts work together seamlessly, creating a balanced and serene burning experience.
13 Oz | 369 G burn up to 105 hours
8 O Z | 227 G burn up to 68 hours

Nail clipper! Yes, a nail clipper for aesthetics and precision with our crackling wooden wicks! With your tool, trim the charred top before each burn for a slow and clean burn while allowing an even pool and overall efficient performance.

Aluminum foil! First, trim down the charred top of the wick. Secondly, wrap aluminum foil around the top and base of the vessel while creating an opening at the top center. This method allows heat to trap and melt down the wax evenly along the sides of the vessel and only the center of the candle melts. The opening of the center allows the wick to get oxygen and burn properly. Now relight the candle and allow it to burn until the wax reaches an even pool.

Simply put out the candle. Then clip and trim the entire charred wood top to avoid smoking and black residue on the side of the glass and then reburn.

The sustainable materials used in our candles make the wax burn completely to the bottom of the jar. It is recommended when there is about ½ inch of wax left.

On a heat-resistant surface, away from drafts, linen, curtains and in a well-ventilated room. Candles should be burned away from reach of young children and pets and should not be left unattended.

Let’s talk about water and candle wax interaction and the impact on candle performance! When water interacts with candle wax, it can disrupt the molecular structure, leading to a variety of outcomes depending on the situation. Excess moisture can impact the burning process causing sputtering, smoking, or uneven melting. Additionally, it can lead to poor scent throw because water moisture can dilute/ weaken fragrance oils and block their diffusion. Also, water moisture can create surface blemishes or frosting if aesthetic is your aim.

If your candle spills, the most effective way to clean it up is to allow the wax to cool down and harden. Then gently scrape off the solidify wax with a dull knife or plastic card. Use ice pack or ice cubes in a plastic bag placed directly on the wax spill to quickly harden it. For fabric items, you may require placing the item in the freezer to fully harden the wax before scraping it off. For any remaining residue, use mild soap and warm water to wipe clean.

Yes, shipping is available, and we offer free shipping on all orders over $100.

We currently do not offer local pickup. Follow us to receive updates on future pop-ups and live events!

We handcraft our candles in small batches with love, attention to details and aesthetics in mind. Please allow up to 5 days in handling and an additional 3-4 days for delivery.

Once an order has been placed, a tracking will immediately be generated and provided in real time which is accessible via your email or text message.

Shipping is currently available only in the United States and Canada.

As we want to make every candle burn a moment to remember, we are unable to accommodate returns, exchanges or refunds at this time once the order has been shipped. Due to our products being crafted and tailored, we plan to consider these options in the future.

We try to ensure that we package our products as safely and securely as possible. Due to our company having no control over how the mailing service/carrier handles our packages, if you received your order damaged, please contact us immediately via email and let’s work together to find a solution!

Currently, we are operating on a small scale and producing in small batches. At this time, canceling an order can be made within the 24-hour window. Refunds can take up to 7 business days depending on your bank or credit company.

Please send us an email hello@chansombol.com with subject: BULK ORDERS and let’s connect to discuss it in more details

Let’s connect! Send us an email at hello@chansombol.com with the subject: WHOLESALE, and we look forward to discussing it in more detail

Absolutely! Our bulk orders are 20% off 20 candles or more Automatically applied at checkout.

Citrusy
Clean
Oceanic
Fruity
Sweet
Feminine
Calm |Spa
Woodsy |Earthy | spices
Masculine
Luxe Chic
Destination
Nostalgia

Each customer’s preferences and mood in candles are highly individualized. One can appreciate sweet candles and prefer sweet- floral or citrusy notes while cannot be associated with food. This suggests that they enjoy a sweet fragrant profile with a minimal vanilla base. Strong vanilla notes can be found in scents like strawberry shortcake, pecan pie, or blueberry cobbler.
It would be a privilege to have our team members assist you in understanding what uplifts your mood, allowing your senses to take you to your happy place with recommendations on the scent profile that suits you and what we have
available.

Absolutely! And we wanted to thank you for choosing us to be a part of your special event. Please send us an email to hello@chansombol.com with subject: PRIVATE LABEL and let’s connect so that we can discuss in greater details
Please note that minimum criteria for private label:
1. Must order 100 or more candles of any size: (13 Oz or 8 Oz)
2. Allow a minimum of 3 weeks of advance notice.
** 20% discount does not apply to private label and may quality for other
discounts