Effective as of 05/23/2025

This Privacy Policy (“Policy”) applies to www.chansombol.com, and Chansombol LLC. (“We”, “Us”, or “Our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy outlines how we collect, use, and share your personal information when you visit or make a purchase from our website www.chansombol.com (“Site”), or interact with us via Shopify, Instagram, and Facebook. The company’s website is a handcrafted candle ecommerce in California site. By using the Company website, you consent to the data practices described in this statement.

Collection of your Personal Information

To better provide you with products and services offered, the Company may collect personally identifiable information such as your:

• · Identifiers: name, email, address, phone number.
• · Commercial information: product purchases, order history.
• · Internet activity: IP address, browser type, interactions on our Site.
• · Payment information via Shopify’s secure checkout.
• · Social media interaction data (Instagram, Facebook).

Use of your Personal Information

The Company collects and uses your personal information in the following ways:

• · To operate and deliver the services you have requested such as fulfill orders and manage transactions through Shopify
• · To provide you with information, products, or services that you request from us such as communicate order updates and respond to inquiries
• · Improve site functionality and marketing effectiveness
• · To provide you with notices about your account
• · To carry out the Company’s obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
• · Comply with legal requirements
• · To notify you about changes to our site and social media platforms such as share updates via email or social platforms, with your consent

Sharing Information with Third Parties

The Company does not sell, rent, or lease its customer lists to third parties. The company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited

from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

• · Shopify and payment processors
• · Shipping partners
• · Social platforms for advertising and engagement

The company may disclose your personal information, without notice, if required to do so by law or in good faith belief that such action is necessary to; legal authorities when required to:

(a) Conform to the edicts of the law or comply with legal process served to the Company or the site

(b) Protect and defend the rights or property of the Company, and/or

(c) Act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Cookies and Tracking

We use cookies to improve user experience and analyze traffic. You can manage cookie settings in your browser.

Cookie: A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of cookie is to tell the web server that you have returned to a specific page. Example: if you personalize the Company’s pages, or register with Company’s site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, etc. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company’s features that you customized.

You have the option to accept to reject cookies. Most web browsers automatically accept cookies; however, you can modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company’s services or websites you visit.

The Company may keep track of the websites and pages our users visit within the Company, to determine what the Company services are the most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates that they are interested in a particular subject area.

Third Party Links

We are not responsible for privacy practices of third party websites we may link to. This website contains links to other sites. It is encouraged that our users are aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of Your Personal Information

The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:

• SSL Protocol

When personal information such as credit card numbers is transmitted to other websites, it is protected using encryption, such as the Secure Socket Layer (SSL) protocol.

We strive to take proper security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the world wide web or any wireless network can be guaranteed to be 100% secure. Due to this, we strive to protect your personal information, you acknowledge that:

(a) There are security and privacy limitations inherent to the world wide web that are beyond our control

(b) The security, integrity, and privacy of any any/all information and data exchanged between you and us through this site cannot be guaranteed.

Children’s Privacy

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent/s or guardian/s for permission to use this website.

California Privacy Rights (CCPA) and Right to Deletion

To comply with the California Electronic Communications Privacy Act, users have the right to:

• Know what personal information we collect and utilize.
• Request deletion of your personal information from our data/records
• Direct any service providers to delete your personal information from their records
• Opt out of data selling (we do not sell data)
• Not face discrimination for exercising privacy rights.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with the federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity
• Debug to identify and repair errors that impair existing intended functionality
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law
• Comply with the California Electronic Communications Privacy Act
• Engage in public or peer-to-peer reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
• Comply with an existing legal obligation
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information

Email Communication

Occasionally, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

You can opt out from receiving marketing or promotional communications via email from the Company. You may opt out of such communications by replying STOP or clicking on the unsubscribe button.